FAQs
How long until my order is completed?
Most orders have up to a 5 business day turnaround time. Approved rush orders before 2 p.m. will be available for use, pickup, or delivery the next business day. Orders that are larger than a dozen will need additional consultation.
Most orders have up to a 5 business day turnaround time. Approved rush orders before 2 p.m. will be available for use, pickup, or delivery the next business day. Orders that are larger than a dozen will need additional consultation.
What are the specifications for each file?
If your sign is all text and standard shapes, you can go as low as 100dpi. If you have a photograph of the property, or yourself, we recommend 300dpi.
The file formats we accept are: .jpeg & .png for online uploads. If you have a .psd, .pdf, or .ai document you may email your image here.
My file is too small to upload.
The minimum size is 200kb x 200kb for an image. An example of that size of an image could be the "REALTOR" or "MLS" logo. Please use a high quality image when sending your files for upload otherwise the output of the order will not be acceptable.
The minimum size is 200kb x 200kb for an image. An example of that size of an image could be the "REALTOR" or "MLS" logo. Please use a high quality image when sending your files for upload otherwise the output of the order will not be acceptable.
My file is too big to upload.
The maximum upload size is 20mb. If you need to upload a larger file we have a Dropbox account for that purpose. Please email here for inquiries.
The maximum upload size is 20mb. If you need to upload a larger file we have a Dropbox account for that purpose. Please email here for inquiries.
I don't see my agency listed but I have print ready artwork to submit.
Please use one of the templates provided to upload your files. Each template is depicted by an Opticom sign panel for the appropriate size for your sign. If you don't see a template for your sign size or prefer to send it directly, please click here.
Please use one of the templates provided to upload your files. Each template is depicted by an Opticom sign panel for the appropriate size for your sign. If you don't see a template for your sign size or prefer to send it directly, please click here.
Do you offer shipping?
We normally store signs that we make at our warehouse. If you're local in the Bay Area, we can have them delivered by one of our installers. If you are not, we will ship to the desired address. The cost will depend on your location.
Do you offer custom design or re-branding?
We have an in-house design team available which can design whatever you may need. Please email here for inquiries or you can submit a request on our contact page.
We have an in-house design team available which can design whatever you may need. Please email here for inquiries or you can submit a request on our contact page.
What are your days and hours of operation?
Our office is open Monday - Friday 8 a.m. - 5 p.m. We do offer personalized consultations and can even come to you with a scheduled appointment. Please click here to schedule your consult.
Our office is open Monday - Friday 8 a.m. - 5 p.m. We do offer personalized consultations and can even come to you with a scheduled appointment. Please click here to schedule your consult.